Support

One address, answered by the people who wrote the code

Email help@croapp.com about either app. Everything below is here to make the first reply useful rather than a request for more detail.

Email: help@croapp.com
Channel: Email
Covers: Both Shopify apps
Cost: Included

Before you write

Four things to put in the email

None of this is a form and none of it is required. It is simply what we end up asking for if it is missing.

Your store domain
The myshopify.com domain, or your custom domain. It is how we find the install, and without it we cannot look at anything.
Which app, and which screen
Social Proof Live and Coupon Shield are separate apps with separate settings. Naming the app and the page in your Shopify admin saves a round trip.
What you expected and what happened instead
The specific difference, rather than the word broken. A campaign that shows on desktop but not mobile, or a code that discounted more than its cap, is something we can go and reproduce.
A screenshot, if there is anything to see
For anything visual - a notification in the wrong position, a settings screen that will not save - a screenshot is worth more than a paragraph describing it.

How support works

What to expect

Getting an answer

Email: help@croapp.com
Who answers: The people who wrote the apps. There is no ticket queue and no first-line script.
Response time: We do not offer a guaranteed response time. We are a small team, which is a real limitation on how fast a reply arrives and an equally real advantage on whether it answers the question.
Languages: English.
Cost: Support is included with both apps, free and paid alike.

Things that are handled elsewhere

Billing: Handled by Shopify through your Shopify account, not by us. Charges, refunds and invoices are in your Shopify admin under Settings, then Billing.
Uninstalling: Remove the app from your Shopify admin. Shopify revokes our access to your store automatically at uninstall.
Bug or feature request: Same address. Tell us what you were trying to do - a request with a concrete case behind it is the one that gets built.
Privacy and data: What we collect and how long we keep it is in the privacy policy. How the apps are sold and ended is in the terms of service.

The apps

Documentation for each app

Each app page carries its capabilities, its settings and the questions merchants actually ask about it. Read those first if your question is what the app can do rather than what it is doing.