Privacy policy

Information we collect

We may collect and process the following information:

• -Store and account information: When you install our app from the Shopify App Store, we receive store details such as store name, domain, and email through Shopify's secure API.
• -Usage data: We collect non-personal data such as feature usage, performance metrics, and error logs to improve our products and services.
• -Website analytics: This website uses Google Analytics, Microsoft Clarity and Vercel Analytics. These collect information such as IP address, browser type, pages visited, and time spent on the site. Microsoft Clarity also records session replays, which capture how you move, scroll and click on a page, so that we can see where the site is confusing. Vercel Analytics and Vercel Speed Insights measure page performance. None of these is used on your Shopify storefront by this website; they run on croapp.com only.
• -Cookies: We may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic.
• -Support and communication data: When you contact us, for example by email, we collect the information you provide such as your name, email address, and message details.

How we use your information

We use the collected information to:

• -Provide, maintain, and improve our apps, plugins, and website.
• -Offer technical support and respond to user inquiries.
• -Analyze app and website performance.
• -Communicate with you regarding updates, features, or policy changes.
• -Ensure compliance with Shopify's and other platform requirements.

Data sharing and security

We do not sell or rent your personal information. Data may be shared only with trusted third-party service providers who assist us in operating our business, such as hosting and analytics, and only to the extent necessary. We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure.

Data retention

We retain information only as long as needed to fulfill the purposes described in this policy or as required by law. When you uninstall our Shopify app, access to your store data is automatically revoked by Shopify.

Your rights

You may request to access, correct, or delete your personal information at any time by contacting us at help@croapp.com. You can also disable cookies or opt out of analytics tracking through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at help@croapp.com.